Support

Last updated: 2026-06-01

Contact

For any question about the app — bugs, feature requests, subscription help, or general feedback — please email support@spatialize.dev. We aim to respond within 48 hours during weekdays.

Common questions

GPS is not working / GPS accuracy is poor

The app uses your device's location services. To get the best accuracy:

Can I use the app offline?

Yes. All core surveying functionality — GPS tracking, photo capture, feature creation, GeoPackage export — works completely offline. The only features that require connectivity are map tile loading (you can pre-download tiles for offline use) and subscription verification (the app caches your subscription state for 7 days of offline grace).

What does the free version include?

There is no trial countdown — there is a free version. It gives you one survey and up to 100 objects (points, lines, polygons, and standalone photos and videos). Every other capability is included at no cost: export and the ready-made QGIS project, survey forms, reference layers, offline maps and georeferenced images, geofences and landmarks.

The allowance is counted for the lifetime of the install, not per session: an object is counted when you create it, and deleting it — or deleting the session — does not give the slot back. Photos and videos captured into a feature's form field belong to that feature and are not counted separately.

Subscribing to the full version removes both limits. You can always export what you have already collected, subscribed or not.

How do I cancel my subscription?

How do I export my survey data?

From a survey session, tap the share / export icon → choose GeoPackage (single .gpkg file) or ZIP (GeoPackage + external video files). The exported file is saved to your device's standard share menu so you can email it, AirDrop, or upload to cloud storage. GeoPackage opens directly in QGIS and other standard GIS tools.

What about my privacy?

See our Privacy Policy for full details. In short: we do not run a backend, do not collect your survey data, and the only network requests are for map tiles (to OpenStreetMap) and subscription verification (to Google Play / Apple App Store).

Useful links

Spatialize Systems

Support email: support@spatialize.dev

Website: spatialize.dev